WARRANTY

At our company, we truly care about our products and want to ensure our customers are fully informed about our warranty policy. It's our pleasure to provide transparency and clarity regarding our warranty coverage.

All our products come with a 3 year warranty from the date of your order’s delivery covering any faults due to manufacturing defects.

Please be aware that our warranty does not include damages resulting from everyday wear and tear, such as scratches or breakage due to excessive force.

If you need to use our warranty, simply contact our friendly customer service team at hello@dorejwlry.com and they will be happy to assist you. Please ensure that you attach a photo of the item in the request, along with your order number.

To maintain your jewellery in perfect condition, check our online jewellery-care guide.

What does the Warranty not cover?

• Damage caused by improper use, negligence, or accidents.
• Normal wear and tear over time, including scratches or tarnishing.
• Alterations or repairs made by unauthorized third parties.
• Loss or theft of the item.
• Damage resulting from exposure to harsh chemicals, extreme temperatures, or environmental factors.